Client Needs & Objectives
Our client, a European private equity fund, wished to assess the potential of a mezzanine investment in the context of an LBO of a fast-growing multi-business wholesale broker
The objectives were as follows:
- An analysis of the relationship quality with risk carriers
- Detailed analysis of recent and future business growth (product, price, distribution)
- Development of an opinion on the synergies resulting from recent external growth
Our approach
- Scope the project, list key sub-processes to be analyzed and gather related documentation and flowcharts
- Finetune and complete process mapping and flowcharts
- Identify Client Onboarding/KYC process pain points thanks to workshops with key stakeholders within CLM, Ops, Compliance and F/O in terms of turnaround time, quality of processing etc.
- Perform “on the field” analysis to identify inefficiencies, errors, wastes, redundancies, bottlenecks and other operational issues
- Compare Client onboarding processes with market practices (turnaround time, sizing etc.)
- Analyze root causes and propose efficiency levers such as process redesign, workload reallocation, organizational changes, IT enhancements, digitalization and potential for automation
- Assess costs and benefits of some efficiency levers and select 2 to 3 emblematic use cases to demonstrate and promote tangible benefits
- Based on concrete results of the diagnosis phase, define with Management priorities based on level of complexity and expected return on investment