Client Needs & Objectives
Our client, a European private equity fund, wished to assess the potential of a mezzanine investment in the context of an LBO of a fast-growing multi-business wholesale broker
The objectives were as follows:
- An analysis of the relationship quality with risk carriers
- Detailed analysis of recent and future business growth (product, price, distribution)
- Development of an opinion on the synergies resulting from recent external growth
Our approach
- Scope the project, list key sub-processes to be analyzed and gather related documentation and flowcharts
- Finetune and complete process mapping and flowcharts
- Identify Client Onboarding/KYC process pain points thanks to workshops with key stakeholders within CLM, Ops, Compliance and F/O in terms of turnaround time, quality of processing etc.
- Perform “on the field” analysis to identify inefficiencies, errors, wastes, redundancies, bottlenecks and other operational issues
- Compare Client onboarding processes with market practices (turnaround time, sizing etc.)
- Analyze root causes and propose efficiency levers such as process redesign, workload reallocation, organizational changes, IT enhancements, digitalization and potential for automation
- Assess costs and benefits of some efficiency levers and select 2 to 3 emblematic use cases to demonstrate and promote tangible benefits
- Based on concrete results of the diagnosis phase, define with Management priorities based on level of complexity and expected return on investment
Client Benefits & Main Results
Clear understanding of the overall insurance brokerage value chain and regulatory environment
Identification of risk areas (human, operational and commercial)
Review of recent external growth and synergies with the Group