Client Needs & Objectives
Following a major sanction and a subsequent remediation plan committed to the US regulator, our client needed to build a new organization regarding International sanctions management framework, for all APAC entities:
- Replace the current 4 level organization by a more robust 3 level escalation framework, and centralize, when possible, the Alert Management functions to avoid treatment heterogeneity with APAC
- Create a specific first level team in APAC to cover Global scope
- Review all processes related to the investigation of alerts generated for APAC entities based on Group guidelines
Our approach
1. As-is mapping of current alerts management framework
- Identification of current organization and processes for 13 sites and multiple business lines across APAC (40+ teams)
2. Design of a Target Operating Model
- Assessment of target scenarios (centralized / decentralized)
- Regulatory filing (process outsourcing) when needed
- Design of target workflow, processes and tools
3. HR initiation (transfers/recruitment), onboarding and trainings
4. Deployment of the new organization
- Core package deployment and Go Live
- Stabilization and monitoring of the production (post-Go Live)
Client Benefits & Main Results
Beyond the Compliance with new Group policies, this new setup brings several improvements in the management of alerts related to international sanctions:
- Tighter controls over transactions
- Homogeneous handling of alerts by Operations & Compliance teams across the region thanks to centralization of processes in regional hubs with 40+ dedicated HC
- 60% decrease of the number of alerts escalated by the 1st level
- Scalability of the setup, allowing to absorb workload peaks
The project has been successfully delivered according to the ambitious initial planning