Client Needs & Objectives
As part of the 2020 Digital Transformation program of a Cash Management & Payment department, our client needed assistance to launch and monitor progress of Proof Of Concepts on selected pilots:
- End to End Monitoring and Reliability improvement
- Advanced Analytics for real-time fraud management
- Added Value Services for Customer
Our approach
- Selection of the pilots through 3 axes of analysis:
- Expected Return on Investment
- Feasibility and timing of implementation
- Risks related to the activity
- Identification of prerequisites
- Elaboration of the business case
- Assessment of required resources and preparation of the team ramp up phase
- Design of the KPIs to be monitored
- Roadmap definition
- Progress monitoring
Client Benefits & Main Results
Structurally increased of E2E control and flows monitoring (fraud and compliance purposes)
Creation of a holistic repository for retail and corporate customers with digital ecosystems
Better customer activity monitoring
Decrease of response time to compliance inquiries