Client Needs & Objectives
Our client, a global CIB, wanted to redesign its New York Office Client Onboarding organization.
The objectives were as follows:
- Align with Paris Head Office organization
- Prepare for compliance with new regulations such as FATCA, MIFID and Dodd Frank
- Improve client satisfaction
Our approach
- In a constrained environment with reduced budget the objective was to create a centralized onboarding team with a process closely aligned to those of the Head Office taking into account local specificities
- Current set-up analysis
- Cartography of current state process flows defining key tasks and responsibilities
- Gap analysis with Head Office structure
- Target Operating Model
- Target process mapping (temporary and long term)
- Transition roadmap definition
- Roles and responsibilities description and allocation
- Scenario validation and roadmap
- Implementation and resourcing plan
- Strategy presentation to C-Level management (COO, CFO &CRO) and work initiation on quick-wins
