Re-engineering of claims process to comply with regulation

Client Needs & Objectives


  • Operational excellence to comply with regulations about unclaimed Life Insurance contracts


  • Death claim
  • AGIRA regulation


  • CH&Co. methodology on regulatory issues in Insurance (Internal expertise)

Our approach

  • Definition of the full process of the regulation (AGIRA)
  • GAP analysis to target the actions to be implemented to comply with regulatory requirements
  • Close monitoring with the compliance and monthly reporting to the steering committees

Client Benefits & Main Results

  • Implementation of recurrent and clear process, then training of internal resources

  • Close monitoring of Back / Middle-offices to ensure they comply with the process

  • Result: Less mistakes and simplification of the death claim’s process

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