KYC Transformation Program Implementation

Client Needs & Objectives

Control tower concept to track the progress against the various timelines to ensure milestones are met, dependencies are monitored, and issues & risks are escalated as appropriate.

The objectives were threefold:

  • Maintain an integrated global project plan, including status updates from multiple stakeholders across different business lines, and publish status dashboards
  • Coordination of KYC teams in Asia to ensure to meet all timelines, objectives and targets overall
  • Optimize the structuration of the operational procedures implementing the KYC Policy

Our approach

  • Tracker implementation: Data share point for collection of all the relevant information allowing to perform data analysis up to date
  • Daily dashboards: Monitoring the progress, tracking movements, detecting blocking points and inconsistencies
  • Reconciliation: Scope adjustment and data update on a weekly basis to ensure all the cases are addressed
  • Procedures writing and update: impact studies on workflows and KYC IT systems, clarification of priorities between CIB instructions and local specificities, update of existing KYC checklist by client types/ products, workshop and writing of operational procedures

Client Benefits & Main Results

  • Clear governance defined in monitoring, maintenance and update of procedures

  • Simplification of tools and processes

  • Efficient methodology to address issues and root causes

  • Adapted and comprehensive operational procedures

  • Updated process for procedures and related IT solution selected and implemented

Scroll to Top


After 13 years of a wonderful journey, alongside talented colleagues and valued clients, it is time for Chappuis Halder & Co. to begin a new adventure as Capgemini Invent.


As thinkers and doers, we have supported clients around the world and have consistently invested in expertise to provide thought leadership and deliver impactful projects related to Finance, Risk and Compliance ESG, Business development and Organization transformation, Data, Tech, and Cybersecurity.


Joining forces with Capgemini Invent presents an extraordinary opportunity to accelerate and go above and beyond as a global team to “Seize the full potential of financial services”.

Our journey continues as