Client Needs & Objectives
Control tower concept to track the progress against the various timelines to ensure milestones are met, dependencies are monitored, and issues & risks are escalated as appropriate.
The objectives were threefold:
- Maintain an integrated global project plan, including status updates from multiple stakeholders across different business lines, and publish status dashboards
- Coordination of KYC teams in Asia to ensure to meet all timelines, objectives and targets overall
- Optimize the structuration of the operational procedures implementing the KYC Policy
Our approach
- Tracker implementation: Data share point for collection of all the relevant information allowing to perform data analysis up to date
- Daily dashboards: Monitoring the progress, tracking movements, detecting blocking points and inconsistencies
- Reconciliation: Scope adjustment and data update on a weekly basis to ensure all the cases are addressed
- Procedures writing and update: impact studies on workflows and KYC IT systems, clarification of priorities between CIB instructions and local specificities, update of existing KYC checklist by client types/ products, workshop and writing of operational procedures
