Front Office Efficiency

Client Needs & Objectives

Banks have decreased complexity, refocused on their core markets and now they strive for efficiency. In order to do so, three main objectives have been defined:

  • Improvement of the quality of service offered to our clients by increasing the time dedicated to them.
  • Increase RoA and NNM by identifying and realizing business opportunities throughout client books
  • Reduce overhead costs and turnaround time

Our approach

1. Transparency phase:

  • Assess the value proposition
  • Understand the organisation & the actual service model
  • Inventory the level of competencies
  • Identify operational inefficiencies

2. Target Model phase:

  • Refine the Value proposition
  • Adjust the organisation and design the target service model
  • Define target competencies
  • Suggest operational improvements

3. Implementation phase:

  • Implement the target governance
  • Deploy changes in the organisation
  • Strengthen sales management
  • Train and/or hire target competencies
  • Implement operational improvements

Client Benefits & Main Results

  • Key Findings on inefficiencies and improvement opportunities based on best market practices and prior CH&Co. experience

  • Target model and corresponding Business Case

  • Sustainable improvement of:

  • - RoA – 1 to 7 bp

  • - NNM – 10% to 15%

  • - Operational efficiency

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After 13 years of a wonderful journey, alongside talented colleagues and valued clients, it is time for Chappuis Halder & Co. to begin a new adventure as Capgemini Invent.


As thinkers and doers, we have supported clients around the world and have consistently invested in expertise to provide thought leadership and deliver impactful projects related to Finance, Risk and Compliance ESG, Business development and Organization transformation, Data, Tech, and Cybersecurity.


Joining forces with Capgemini Invent presents an extraordinary opportunity to accelerate and go above and beyond as a global team to “Seize the full potential of financial services”.

Our journey continues as