Digital Transformation

Client Needs & Objectives

  • When we started working with our client in 2007, “digital” was not even a buzz-word. Business was done with agents and brokers.
  • Since then, CH&Co. has been a key partner in supporting our client to tackle one of its biggest challenges, digital transformation, from raising awareness to pragmatic and concrete actions.
  • To break traditional silos and empower the Digital Transformation community, our client has built a versatile & dynamic organization

Experience feedback: our client’s organization has been identified as a Best Practice for handling Digital Transformation

Our approach

1. Kick

  • Analysis of US pending transformations and benchmarking of US insurers’ operating model (AllState, State Farm, Farmers, Progressive…)
  • Evaluation of the necessary digital investment (800 millions euros)

2. Synchronize

  • Digital roadmap & ambition definition based on country maturity, digital organization study based on benchmarks comparing other companies, and definition of the client’s digital strategy for Life & Savings

3. Launch

  • CH&Co.managed the application process for the .axa extension (approved in June 2013), the first digital initiative at an enterprise level
  • CH&Co.defined the online positioning of the agent website framework & social media presence

4. Boost

  • CH&Co.framed the partnership role and staffed it with one of its experienced Managers
  • CH&Co.demoed concretely how to apply new project management methodology (agile, lean start-up, effectuation, design thinking)

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After 13 years of a wonderful journey, alongside talented colleagues and valued clients, it is time for Chappuis Halder & Co. to begin a new adventure as Capgemini Invent.


As thinkers and doers, we have supported clients around the world and have consistently invested in expertise to provide thought leadership and deliver impactful projects related to Finance, Risk and Compliance ESG, Business development and Organization transformation, Data, Tech, and Cybersecurity.


Joining forces with Capgemini Invent presents an extraordinary opportunity to accelerate and go above and beyond as a global team to “Seize the full potential of financial services”.

Our journey continues as