Design and implementation of a new consumer credit offer

Client Needs & Objectives

Further to the merger with another banking institution, our client wanted to redefine their credit offerings (consumer credit, mortgages, overdrafts) to individual and professional customers.

The challenges were as follows:

  • To homogenise the distribution processes of the two institutions to solve any strategic issues
  • To rationalise the products for a better clarity on the offer
  • To set out an optimised, front to back multi-channel distribution process

Our approach

  • Definition of areas of focus for strategic development of credit activity in collaboration with the group’s general management
  • Development of target products, for better legibility and facilitated distribution
  • Definition of target distribution process, adapted to the identified challenges and current distribution model (direct sale or via agents)
  • Assistance in setting out a new front to back credit distribution process

Client Benefits & Main Results

  • Rollout of a new distribution process that is multi-channel and automated from front to back

  • Improvement in client response time

  • Smooth and efficient supply chain resulting in a decrease in credit reports processing time

  • Improved visibility/clarity of the offer, for both the customers and the specifiers

  • Economies of scale due to the rollout of a unique distribution system for the two banks

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After 13 years of a wonderful journey, alongside talented colleagues and valued clients, it is time for Chappuis Halder & Co. to begin a new adventure as Capgemini Invent.


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