Deployment of KYC repository and workflow tools

Client Needs & Objectives

As part of a global initiative within the Bank, our client wanted to deploy a standardized workflow and improve the efficiency of their onboarding and Know-Your-Customer (KYC) re-certification processes through :

  • Deployment of new KYC repository and workflow tools
  • Implementation of new KYC processes and workflows in APAC

Our approach

Target Operating Model:

  • Target organization chart (e.g. location, team) with roles & responsibilities of relevant parties (e.g. F/O, Client Management, etc.)
  • Target process flow chart describing tasks & corresponding responsible party and necessary control points
  • Fine tuned global standard operating procedure (SOP)

Go-live preparation:

  • Issue log & risk log during testing period
  • Training and go-live (e.g. user guide, handbook)

Performance monitoring:

  • KPI dashboard and new KYC reporting templates

Client Benefits & Main Results

  • Increased efficiency by automating certain steps used prior to deployment and reduces human interventions

  • Eliminated repetitive KYCs whenever new relationship is sought in another territory

  • Consistent and regular KYC reporting from same source

  • Clear identification of regulatory impact

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