Credit Process Screening

Client Needs & Objectives

As part of our assignment within the Bank, our client wanted to optimize Credit policies and norms, organization and processes for its Hong Kong and Singapore locations to:

  • Increase productivity
  • Handle increasing volumes and demand
  • Reduce workload within Credit teams at various moments of the credit life cycle
  • Lower existing operational risk
  • Improve data quality

Our approach

Current set-up analysis:

  • Assessment of current state process workflows defining key tasks  responsibilities and workload
  • Gap analysis between Hong Kong and Singapore office

Target Operating Model:

  • Identification of opportunities for automation
  • Process mapping
  • Roadmap definition

Scenario validation and roadmap:

  • Business case: study of costs, gains, automation, productivity
  • Set up implementation and resourcing plan.
  • Presentation of the study to Management

Client Benefits & Main Results

  • Efficiency / Quality of Service

  • Increase productivity via process automation

  • Reduce time handling client request

  • Decrease operational risk

  • Cost efficiency

  • Savings

  • Leveraging on automation to mitigate workload and realize significant costs avoidance

  • Global Homogenization

  • Alignment of the regional organization and norms on competitors

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