Client Needs & Objectives
As part of our assignment within the Bank, our client wanted to optimize Credit policies and norms, organization and processes for its Hong Kong and Singapore locations to:
- Increase productivity
- Handle increasing volumes and demand
- Reduce workload within Credit teams at various moments of the credit life cycle
- Lower existing operational risk
- Improve data quality
Our approach
Current set-up analysis:
- Assessment of current state process workflows defining key tasks responsibilities and workload
- Gap analysis between Hong Kong and Singapore office
Target Operating Model:
- Identification of opportunities for automation
- Process mapping
- Roadmap definition
Scenario validation and roadmap:
- Business case: study of costs, gains, automation, productivity
- Set up implementation and resourcing plan.
- Presentation of the study to Management
