Credit Process Screening

Client Needs & Objectives

As part of our assignment within the Bank, our client wanted to optimize Credit policies and norms, organization and processes for its Hong Kong and Singapore locations to:

  • Increase productivity
  • Handle increasing volumes and demand
  • Reduce workload within Credit teams at various moments of the credit life cycle
  • Lower existing operational risk
  • Improve data quality

Our approach

Current set-up analysis:

  • Assessment of current state process workflows defining key tasks  responsibilities and workload
  • Gap analysis between Hong Kong and Singapore office

Target Operating Model:

  • Identification of opportunities for automation
  • Process mapping
  • Roadmap definition

Scenario validation and roadmap:

  • Business case: study of costs, gains, automation, productivity
  • Set up implementation and resourcing plan.
  • Presentation of the study to Management

Client Benefits & Main Results

  • Efficiency / Quality of Service

  • Increase productivity via process automation

  • Reduce time handling client request

  • Decrease operational risk

  • Cost efficiency

  • Savings

  • Leveraging on automation to mitigate workload and realize significant costs avoidance

  • Global Homogenization

  • Alignment of the regional organization and norms on competitors

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After 13 years of a wonderful journey, alongside talented colleagues and valued clients, it is time for Chappuis Halder & Co. to begin a new adventure as Capgemini Invent.


As thinkers and doers, we have supported clients around the world and have consistently invested in expertise to provide thought leadership and deliver impactful projects related to Finance, Risk and Compliance ESG, Business development and Organization transformation, Data, Tech, and Cybersecurity.


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