Creation of an “Analytics” team

Client Needs & Objectives

As part of their Digital Strategy, our client wanted to create an “Analytics” team dedicated to analyses of large volumes of data on Operations perimeter

Our objective was to design the Target Operating Model

  • Definition of team mandates and roles and responsibilities
  • Governance framework design and query management process
  • Identification of skills required and drafting of job descriptions
  • Determination of the appropriate infrastructure to support data analytics across the organisation

Our approach

1. Analysis of business and functional needs:

  • Collection of business requirements and assessment of the feasibility and complexity
  • Definition of the portfolio of initiatives to be launched to assess the expected workload and sizing of the team

2. Target Operating Model design (scenarios)

  • Team mandates, roles and responsibilities, hierarchical and functional lines, governance framework
  • Scoping and query management process
  • Tools and infrastructure
  • Workload analysis, team sizing and skillset required
  • Assistance to HR to source profiles

Client Benefits & Main Results

  • Ensure the query management process is clear and documented to avoid too many requests at the same time

  • Identify Analytics “champions” as influencers within key business lines and functions to relay messages and manage change

  • Implement a continuous ideation process between the team and its internal clients

  • Leverage multi disciplinary competencies (tech & business)of interactions and stickiness with other departments

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After 13 years of a wonderful journey, alongside talented colleagues and valued clients, it is time for Chappuis Halder & Co. to begin a new adventure as Capgemini Invent.


As thinkers and doers, we have supported clients around the world and have consistently invested in expertise to provide thought leadership and deliver impactful projects related to Finance, Risk and Compliance ESG, Business development and Organization transformation, Data, Tech, and Cybersecurity.


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